|
PROCESS: Inputs turning to outputs each other related or interacting action team. PRODUCT: Result of proccess . SYSTEM: Related each other or interacting element team . MANAGEMENT SYSTEM : Occurring of policy and objectives and succeeding these objectives. QUALITY POLICY: All aims and management about quality which means formal by organization management. QUALITY MANAGEMENT : Actions which are coordinated to control and management of organisation about quality CONTINUAL IMPROVEMENT : To increase ability of meeting requirements of actions which are repeated. PRODUCTIVITY: Relations which is between got result with used resources TOTAL QUALITY MANAGEMENTTotal quality management (TQM) is management system which occurs an operation culture, are focused to costumer all of it. TQM is universal process. TQM is a group activity and can not be realized individually. In TQM to prevent false and to reach to quality is all employees responsibilities who are from top management ,to workers, from suppliers to production workers. Providing big competition power and advantages TQM, if only all principles do and apply (*costumer focused* leader of top management*continual improvement*all attendances), it will succeeded to develop dynamism and structure of organization.. QUALITY MANAGEMENT Principles
Costumer focused: Organizations depend on customers, therefore organization should understand needs of customers now and in the future, meet customer requirements and be desirous to pass over customer expectations. Leadership: leaders provide union of aim and administrative. Leaders should occur internal ambient to attendances as whole to succeeded objectives of organization. Attendances of people : All level of people are compact of organization, attendance and are provided to use their abilities for benefit of organization. Process Approach: When wished result, actions and related resources are managed as a process, they are yielded more productivity. System approach in management: When each other related processes are determined, understood and managed, it does contribution efficiency and productivity of organization for succeeding of objectives. Continual improvement : permanently objective of organization always should be to improve total performance of organization. Realist approach to make decision: Efficiency decisions is reliant to data analysis and knowledge's. Each other benefit reliant supplier relations: An organization and its supplier are independent each other and each other benefit relations contribute plus worth. DEFINITION OF QUALITY Quality is total features which reliant to ability of meeting of determined requirements about needs of products and services . Structure features are degree that team is able to performe requirements |
TS-EN-ISO 9001 standard is international quality
management standard which is issued by ISO as international standard and is still applied by Europe Community Countries and other some
countries as certification model and is reliant 8 quality principles.
|
