1. Costumer focused:
Organizations depend on customers, therefore organization should understand needs of customers now and in the future, adjust to customer
requirements and meet customer requirements and endeavor to pass over customer expectations.
2. Leadership: leaders provide union of aim and administrative. Leaders should occur internal ambient to attendances as whole to
succeeded objectives of organization.
3. Attendances of people : All level of people are compact of organization, attendance and are provided to use their abilities
for benefit of organization. 4. Process Approach: When actions and related resources are managed as a process, successful results
are realized as efficiency.
P Plan .. determine objectives&processes
U Apply. Apply processes
K Control .. monitor & measure
I Improve .. provide continual improvement
5. System approach to management: When each other related processes are determined, understood and managed, it provides efficiency
and increases productivity of organization for succeeding of objectives.
6. Continual improvement : permanently objective of organization always should be to improve whole performance of organization.
Improvement: It means Increasing of features and characteristic of product and/or increasing of efficiency and productivity of
processes to produce and to distribute them.
7. Realist approach to make decision: Efficiency decisions is reliant to data analysis and knowledge's.
8. Each other benefit reliant supplier relations: An organization and its supplier are independent each other and each other
benefit relations contribute plus worth.
DEFINITION OF QUALITY
Quality is total features which reliant to ability of meeting of determined requirements about needs of products and services
Structure features are degree that team is able to performer requirements ( ISO 9000:2000 )
” Suitable to use’’ .(Dr.J.M.JURAN)
’’Suitable to requirements’’ .(P.B.CROSBY)
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